Friday, August 17, 2012

Getting a new wireless certificate

As we start our new school year, certain issues usually surface because teachers are back and the system gets fully tested. Well, this fact is especially true for our wireless network that hasn't been hit with much traffic since May. And with more schools fully wireless now, the load is much greater. 

One problem that we learned about is that the original wireless certificate that was installed on iPads last year could have expired. Some teachers saw their certificates expired on August 3. So that might be the problem is you were able to get wireless easily last year, but are having issues now. Here's what you should do:

1. Try to simply install the network again. Your media specialist has detailed instructions on how to install the private network. This installation could give you a new certificate to install. If not....

2. Reset your network settings. Go to the Settings app, choose "General", and scroll to the bottom of the page. Choose "Reset" and then "Reset Network Settings". This will wipe all your networks, so you'll have to install your home networks again as well. Then re-install the private network and you should be good to go. Unless...

You used a profile to install the wireless. If so, you should see a button called "Profiles" in your Settings app under "General". You can delete the profile and start fresh. 

I hope that gets you connected again! If not, talk to your media specialist or shoot one of us an email. We'd be happy to come out and take a look. 

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